NAPS Company is dedicated to customer service and satisfaction. We strive to provide customers with value by offering a wide array of quality products and services that meet their paper, packaging, sanitary and janitorial maintenance needs, and by helping lower their costs with advantageous pricing and cost-effective solutions to their operations. Our service is unparalleled because of our commitment to excellence. Our employees understand that this commitment to excellence is the main reason we are in existence, and anything less than excellence is simply not good enough. By providing single sourcing, just-in-time deliveries, and other value-added services, we help customers increase their productivity, efficiency and bottom line. We like to think of our relationship with customers as a partnership.
Objectives We Look To Provide:
Our commitment to our customers is simple: excellent service. Our staff is trained to respond to our customers’ needs promptly, in a professional manner, and with the customer’s complete satisfaction in mind.
Quality services start with quality products. This is why we offer products from companies who are the leaders in their industry — established companies like 3M, Kimberly Clark, Procter and Gamble, International Paper, Pactiv, and Georgia Pacific. We wouldn’t offer a product to our customers unless we felt confident it measured up to our high standards.
Our representatives are chosen and trained with the desire to solve our customers’ problems and exceed their expectations. This is why we take great pride in our team’s ability to put forth new ideas and methods in the service of improving the operations of our customers.
Our single sourcing strategy allows us to inventory and market a wide variety of products that our customers need, and provide them conveniently through a single partner—NAPS Company. This increases the productivity, efficiency, and bottom line of our customers, and is a product of our drive towards a commitment to excellence in service.
With our state-of-the-art computer system and distribution software, managing information is easy, accurate and almost automatic. Here are some of the features that our computer technology affords:
Detailed Product Information
Customer Item History Updating
Customer Buying Frequencies and Usages Info
Inventory Management (Increasing Fill Rates)
Accurate Accounting Information
Custom Forms (helping facilitate customers' ordering process)
We know that there are certain products that our customers need on a consistent basis, which is why our auto-ship program is a great tool to keep up with customer demand. This system allows our customers to schedule automatic shipments based on their ordering frequency while periodically monitoring their inventory and make shipment adjustments accordingly. This makes supply ordering worry-free, as you can put the fear of running out of product behind you.
The combination of our inventory management, auto-ship program and frequent delivery schedule enables us to provide our customers with what they need, when they need it.
While we intend to provide our customers with excellent service, we also realize the importance of competitive prices. Our investment in state-of-the-art technology, which enables us to be more efficient, volume purchasing, and strong vendor relationships assures our customer's competitive prices.